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Customer Care

Contact the number below if you have any queries about 118 118 directory enquiries.

Telephone: 0800 3891 118

Customer Care is open Monday to Friday between 9am to 5pm. Calls at any other time will be answered by a member of the call centre who will pass on your details to the Customer Care team for response.


Marketing, Commercial Teams (118 118)

Press queries – please contact the Press Office at :

Head Office

3 Alexandra Gate
Ffordd Pengam
CF24 2SA

Telephone: 029 2054 8000