About Us
118118 is brought to you by The Number UK Ltd; an established and experienced directory enquiries company which has been in operation in the UK market for more than 20 years, serving both retail and wholesale customers.
The Number UK Ltd is also a subsidiary of kgb, inc and as a result, is part of the largest independent directory assistance supplier in the world.
Our expertise and reach is truly international. 118 118 has sister services in France (118 218), Switzerland (1818) and Ireland (11850) making our family the largest provider of directory assistance services in Europe.
We operate additional directory enquiries numbers in the UK and details of all of these services and pricing can be found on this page.
We always want your experience with 118118 or any of our other 118 numbers to be the best possible so we have a dedicated Customer Care team who are on hand to help with any queries you may have. Please click here for all of our Customer Care details.
We look forward to serving you.
Our Products
118 118 At Your Service
When it comes to finding numbers, we’re the professionals but that’s not all we can do for you. We can find up to three numbers in one call and we’ll put you straight through if you don’t have a pen. We give you a range of choices as to how you get the information you need.
On 118118, we can:
- Search for UK and international numbers in one call
- Give you departure and arrival times from the national train timetable
- Tell you what films are on at your local cinema and give you show times
- Find you the business you want and tell you how close it is to where you are
- Expertly search for business numbers or addresses even if you only have a small amount of information
- Put you straight through to the number you want whether it is in the UK or overseas
And if you call us from a mobile, we’ll always text you the numbers you need and for free, so you don’t have the usual scramble for a pen and paper! (Texts are sent to mobile customers whose phone numbers are not withheld.)
What Does it Cost to Use 118 118 ?
Calls to 118 118 cost £2.43 per minute, (a minimum 60 second charge applies) inc vat. This is the service charge. In addition you will be charged an access charge per minute by the company that bills you for calls.
By adding together the service charge and the access charge, you’ll know exactly how much your call has cost you.
Ofcom introduced the service and access charge pricing regime in 2015 with the aim of making it easier for you to understand how much you’re paying for each call by splitting the retail price into two parts.
A service charge – This is set by the company which operates the number you are calling, like us at 118 118.
An access charge – This is set by your telephone network company and will be a charge per minute.
118 118 does not control the level of the access charges applied by the company that bills you for your calls nor do we profit from them.
To help you find out accurately what you will be charged for access charges, we have provided links to the pages provided by the main telephone companies that bill our callers:
We like to send mobile callers a text of the number you have requested. So if you choose not to be put straight through, you can easily connect via the text message. This could save you money.
118 118 aims for ‘no surprises’ for our customers. We have an inbuilt feature which cuts longer calls off to limit the maximum service charge you could incur. This is to help reduce the small number of instances where customers receive an unexpectedly high charge for using our services for long calls.
118811
118 811 is a simplified version of our national directory enquiries service. One search = one fee.
Calls to 118811 cost £3.65 per call plus your telephone company’s network access charge.
Other 118 Services We Offer
In addition to the services detailed above, we also offer a number of other 118 services you can call:
|
Number |
Service |
Price |
|
118888 |
National directory enquiries with call completion and SMS |
£2.43 per minute, (a minimum 60 second charge applies) inc vat, plus your telephone company’s network access charge |
|
118661 |
International directory enquiries with call completion |
£2.43 per minute (a minimum 60 second charge applies) inc vat, plus your telephone company’s network access charge |
|
118848 |
National directory enquiries with no call completion or SMS |
£2.43 per minute, (a minimum 60 second charge applies) inc vat, plus your telephone company’s network access charge. |
|
118899 |
International directory enquiries with call completion |
£2.43 per minute (a minimum 60 second charge applies) inc vat, plus your telephone company’s network access charge |
|
118551 |
National directory enquiries with call completion and SMS |
£2.43 per minute (a minimum 60 second charge applies) inc vat, plus your telephone company’s network access charge |
|
118932 |
National directory enquiries with no call completion or SMS |
£2.43 per minute, (a minimum 60 second charge applies) inc vat, plus your telephone company’s network access charge. |
|
118949 |
National directory enquiries with no call completion or SMS |
£2.43 per minute, (a minimum 60 second charge applies) inc vat, plus your telephone company’s network access charge. |
Customer Care
We would like you to find your dealings with 118 118 positive and enjoyable. We are committed to providing you with the highest possible standard of service in our power.
Our Customer Care Team is available Monday to Friday between 9am to 5pm on the free-phone number listed below. Calls to this number at any other time will be answered by a member of the call centre who will pass on the details to the Customer Care team for response.
Telephone: 0800 3891 118
Alternatively, you can email your request to the email address below. Upon receipt, we will send you an automatically generated email to let you know we have received the email. Your request will then be passed to a member of the Customer Care team for investigation.
Email: customer.care@118118.com
The Number UK Ltd is responsible for Customer Care but we use a sub-contractor, VeriCall Ltd for call handling and customer care related to our 118 services. As VeriCall manage our Customer Care team, they will be the first point of call for any complaints or refund requests about our 118 numbers but they will involve TNUK should the refund request require further assistance, or if they require additional approval if the value is over £10.
All data provided to VeriCall, and exchanged with TNUK where necessary, is protected by appropriate technical security measures. Our Privacy Policy contains further information and can be found on our Site Policies page here.